Design of a Quality Management System in the Moodle Platform with the TQM Model to Improve the Development of the Mathematics Course

Authors

Anita Maribel Valladolid Benavides
Universidad Nacional e Intercultural Fabiola Salazar Leguía
https://orcid.org/0000-0001-5656-2748
River Chávez Santos
Universidad Nacional Toribio Rodríguez de Mendoza
https://orcid.org/0000-0002-3705-8682
José Héctor Sandoval Caicedo
Universidad Nacional Toribio Rodríguez de Mendoza de Amazonas
https://orcid.org/0000-0001-7489-8448
DOI: https://doi.org/10.5281/zenodo.7971254

Keywords:

Moodle platform, virtuality, learning, Total Quality

Synopsis

The main objective of this research work was the proposal of a total quality management system design or TQM (Total Quality Management) in the Moodle platform. This will allow to achieve great changes in the professional training of the student through the virtual platform and obtain the total quality of said tool for the implementation of a virtual course of the Mathematics course when using the TQM management model. As a previous work, information was collected that supports the research work through surveys and an interview, which reflected the various concerns and problems that exist in the university; This work acted as a starting point to present the alternative to the problem detected. Likewise, the design was structured in three axes: planning, quality control and quality improvement; In addition, it was organized into two units whose established duration was eight weeks in total and were made up of capacities, topics, criteria to be developed – conceptual, procedural and attitudinal – and the evaluation, as well as the respective monitoring. This proposal was applied to university students, who showed interest in their learning when executing said design. Therefore, it was demonstrated that a quality management design with the TQM model in the Moodle virtual platform, oriented to education, allows to achieve significant teachings and stimulates learning. For this, special care must be taken in the planning and design of the methodological and pedagogical elements.

Author Biographies

Anita Maribel Valladolid Benavides, Universidad Nacional e Intercultural Fabiola Salazar Leguía

PHD in Research Graduate in Administration, teacher of Mathematics, Computing and Informatics, Master in educational sciences with a mention in Information Technologies and Educational Informatics, master's studies in educational psychology at the César Vallejo University, Master's studies in Public Management at the Enrique Guzmán y Valle National University, Doctorate in Educational Sciences, Teacher with experience at the Señor de Sipán University, ULADECH, Toribio Rodríguez de Mendoza National University. Appointed teacher at the Fabiola Salazar Leguía National Intercultural University of Bagua.

River Chávez Santos, Universidad Nacional Toribio Rodríguez de Mendoza

PHD in Ethics and Social Responsibility and Human Rights. Doctor in Educational Administration, Master in Educational Sciences with a Major in University Research and Teaching, Graduate in History and Geography, Graduate in Administration currently an ordinary teacher at the Toribio Rodríguez National University of Mendoza.

José Héctor Sandoval Caicedo, Universidad Nacional Toribio Rodríguez de Mendoza de Amazonas

Graduate in Administration, master in Administration with a mention in Business Management, graduated with a doctorate in Administration, at the Pedro Ruiz Gallo National University, responsible for logistics at UGEL Ferreñafe. Member of the selection processes committee, he has experience in the public sector, human talent, logistics, economics director, advice on local governments and private companies in selection processes through OSCE. Professor hired at the Universidad Alas Peruanas, Universidad Nacional Toribio Rodríguez de Mendoza de Amazonas and Universidad Nacional Pedro Ruiz Gallo.

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Published

April 5, 2023
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